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Acceptable Use Policy
Last Updated 7/3/2002

Contact Communication's (Contact) Acceptable Use Policy (the "Policy") for Contact's Internet Products and Services is designed to help Contact's customers, the Internet community and Contact from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Contact. Contact reserves the right to modify the Policy at any time.

Prohibited Uses of Contact's Systems, Products and Services

1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

2. Sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material ("e-mail spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. It also includes posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting). Contact accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

3. Unauthorized use, or forging, of mail header information (e.g. "spoofing").

4. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").

5. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

6. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Contact customers or end-users by any means or device.

7. Copying, distributing or sublicensing any software provided by Contact except that Customer may make one copy of each software program for back-up purposes only.

8. Servicing, altering, modifying or tampering with the Contact equipment or service or permit any other person to do the same that is not authorized by Contact.

9. Restricting, inhibiting or otherwise interfering with the ability of any other person to use or enjoy Contact equipment or services, including, without limitation, knowingly posting or transmitting any information or software which contains a virus or other harmful feature, or generating levels of traffic sufficient to impede others' ability to send or retrieve information.

10. Knowingly engage in any activities that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any Contact customers or end-users whether on the Contact network or on another provider's network.

11. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send e-mail spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

12. Using Contact's Services to interfere with the use of the Contact network by other customers or authorized users.

Each Contact ISP customer is responsible for the activities of its customer base/representatives or end-users and, by accepting service from Contact, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of a Contact ISP customer will be forwarded to the Contact ISP customer's postmaster for action. If violations of the Contact Acceptable Use Policy occur, Contact ISP customer's Services reserves the right to terminate services with or take action to stop the offending customer from violating Contact's AUP as Contact deems appropriate, without notice.

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